Refund and Return Policy

This page explains how to return products you bought from us and get your money back if you’re not happy. We want you to be satisfied with what you buy from NoodleMagazine.

A Note from Dr. Ami-Bree

Hello friends,

As a doctor who has spent 15 years helping patients, I know how important it is to feel good about the health products you use. That’s why I’ve created a return policy that’s fair, simple and puts your health first.

Sometimes a product just isn’t right for you, even if it works well for others. Your body is unique! If something you bought from NoodleMagazine isn’t working for you or isn’t what you expected, this page explains how to send it back and get your money back.

I want you to trust the products we offer, which is why our return process is straightforward and honest.

Wishing you health and happiness,

Dr. Ami-Bree Said

Return Policy Basics

What You Can Return

• Most unused, unopened products within 30 days of delivery
• Damaged or defective products within 14 days of delivery
• Wrong items (if we sent something different than what you ordered)

What You Cannot Return

• Products with broken seals or opened packaging (for health and safety)
• Products marked as “Final Sale” on the product page
• Digital products like e-books or online courses
• Special order items made just for you
• Products you’ve had for more than 30 days

Return Timeframes

How to Return Products

Returning something should be easy. Here’s how to do it:

Step 1: Start Your Return

There are three ways to start a return:

• Email us: Send a message to noodlemagazined.net@gmail.com with “Return Request” in the subject line
• Call us: Phone our customer service at (341) 188-0757
• Online form: Fill out the return form on our website (if you have an account)

Step 2: Tell Us What You’re Returning

We’ll need to know:

• Your order number (found on your receipt or order confirmation email)
• Which product(s) you want to return
• Why you’re returning them
• If you want a refund or exchange

Step 3: Get a Return Authorization

We’ll email you:

• A Return Authorization Number (RAN)
• A shipping label (you can print this at home)
• Instructions for packaging

Step 4: Pack It Up

• Put the product back in its original packaging if possible
• Include any accessories that came with it
• Write your Return Authorization Number on the outside of the box
• Attach the shipping label we sent you

Step 5: Ship It Back

• Drop off your package at any post office or shipping location
• Keep your tracking number as proof of shipment
• We recommend taking a photo of the packaged item before shipping

Step 6: Wait for Processing

• We typically process returns within 3-5 business days after receiving them
• You’ll get an email when your return is received and another when your refund is processed

Refund Options

When we approve your return, you have several refund options:

Money Back to Original Payment Method

• Credit/debit card refunds take 3-5 business days to appear
• PayPal refunds usually appear within 24 hours
• Bank transfers may take 5-7 business days

Store Credit

• Get 110% of your purchase value as store credit
• No expiration date on store credit
• Can be used on any future purchase

Exchange for Another Product

• Swap for a different item of equal or lesser value
• Pay the difference if you choose a more expensive item
• We’ll ship the new item for free

Special Situations

Damaged Products

If your product arrives damaged:

1. Take clear photos of the damage
2. Contact us within 48 hours of delivery
3. Keep all packaging and the damaged product
4. We’ll send a replacement right away in most cases
5. You won’t need to return the damaged item unless we specifically request it

Wrong Item Shipped

If we sent you the wrong product:

1. Take a photo of what you received
2. Contact us within 7 days
3. We’ll send the correct item immediately
4. We’ll provide a free return label for the wrong item
5. You don’t need to wait for us to receive the wrong item before we ship the right one

Lost Packages

If tracking shows your package was delivered but you can’t find it:

1. Check with neighbors and any alternate delivery locations
2. Contact us within 48 hours of the delivery date
3. We’ll work with the shipping company to locate it
4. If it can’t be found, we’ll send a replacement

Allergic Reactions

Your health comes first. If you have an allergic reaction:

1. Stop using the product immediately
2. Seek medical help if needed
3. Contact us as soon as possible
4. We’ll process a priority refund without requiring a return
5. We’ll note the reaction in our records to help other customers

Product-Specific Return Rules

Different types of products have special return rules:

Balms & Lotions

• Must be completely unused with seal intact
• Cannot be returned if seal is broken (for health reasons)
• If you have a reaction, contact us for an exception

Supplements

• Must be unopened with safety seal intact
• Contact us before returning supplements
• For subscription supplements, you can return your first order for a full refund within 45 days

Beauty & Skin Products

• Must be unopened and unused
• If a product causes irritation, contact us within 7 days of first use
• We may ask for photos if you experienced a skin reaction

Fitness Items

• Can be returned if unused and in original packaging
• Electronic fitness items must include all parts and accessories
• For items that don’t work as expected, we may offer troubleshooting before accepting a return

Books & Educational Materials

• Physical books must be unmarked and in new condition
• Digital products cannot be returned once accessed
• Subscription educational content can be canceled, but past charges are not refundable

International Returns

Returning products from outside the US has some special rules:

International Shipping Costs

• You’re responsible for return shipping costs unless the item is defective
• Use a shipping method with tracking
• Keep proof of shipment until your refund is processed

Customs Forms

• Mark the package as “Returned Merchandise”
• Include the original order number on customs forms
• Declare the value as the amount you paid

Refund Timing

• International returns take longer to process (7-10 business days)
• Currency conversion rates may affect your refund amount
• International shipping fees are not refundable unless we made an error

Import Duties

• Any import duties or taxes you paid when receiving the product are not refundable by NoodleMagazine
• You may be able to recover these from your local customs authority

Common Questions

“Can I return a gift?”

Yes! Gift returns get store credit instead of a refund to the original payment method. You’ll need either:

• The order number
• The email address of the person who sent the gift
• The gift receipt if you received one

“What if I don’t have the original packaging?”

Contact us first. For most products, original packaging is required, but we may make exceptions.

“How strict is the 30-day return window?”

We understand life gets busy! Contact us even if you’re a few days past the window, and we’ll see what we can do.

“Can I return part of my order?”

Absolutely. You can return any product you don’t want while keeping others.

“Do I have to pay for return shipping?”

For standard returns, return shipping costs are your responsibility. We provide free return shipping only for:

• Damaged products
• Wrong items shipped
• Defective products
• Allergic reactions

“What happens if my return gets lost?”

Always keep your tracking number! If your return gets lost:

1. Contact us with your tracking information
2. We’ll open a trace with the shipping company
3. Once confirmed lost, we’ll process your refund

Understanding Health Product Returns: A Doctor’s Perspective

As both a doctor and the founder of NoodleMagazine, I (Dr. Ami-Bree) have a unique perspective on health product returns. Let me share some insights that might help you understand our policies better.

Why We Can’t Accept Opened Products

In my medical practice, I often explain to patients that health and personal care products are different from things like clothes or electronics. Once a cream is opened, a supplement container’s seal is broken, or a beauty product is used, it can’t safely be sold to someone else.

This isn’t just about business rules—it’s about protecting everyone’s health and safety. Bacteria, contamination, and product degradation can happen once seals are broken, even if a product looks perfectly fine.

In my years as a doctor, I’ve seen patients develop skin infections from using personal care products that had been previously opened and returned. This is why we have strict policies about unopened returns.

Understanding Product Effectiveness Timing

One thing many people don’t realize is that health products often need time to work. In my medical practice, I’ve explained this countless times to patients:

• Skin products: Most need 4-6 weeks of consistent use to show results
• Supplements: Many take 30+ days of regular use to build up in your system
• Fitness equipment: Your body needs time to adapt to new movement patterns

This is why we have our “try it properly” recommendation. Instead of giving up after a few days, give the product the full recommended time to work (unless you have a negative reaction, in which case stop using it immediately).

When to Return vs. When to Wait

Through years of helping patients with health products, I’ve developed some guidelines on when to return something versus when you might want to keep trying:

Consider returning if:

• Do you have any type of allergic reaction (redness, itching, swelling)
• The product causes pain or significant discomfort
• The texture, smell, or appearance seems wrong
• It’s clearly not going to work for your needs

Consider waiting longer if:

• You don’t see immediate results (most products need time)
• You’re experiencing mild adjustment effects that are expected to pass
• You’re not sure if you’re using it correctly (contact us for help first)
• The product is working but not as quickly as you hoped

Real Patient Story

One of my patients, Oliver (name changed for privacy), bought a natural skin cream for eczema. After three days, he was disappointed and ready to return it because he didn’t see improvement. I suggested he continue for the full two weeks recommended on the package. By day 10, his skin was significantly better.

This taught him an important lesson: health products often work gradually rather than instantly. Had he returned it after just a few days, he would have missed out on something that ultimately helped him a lot.

Science Behind Product Returns

Health product returns are actually a fascinating field of study. Research shows some interesting patterns:

Return Rate Statistics

Based on health industry data:

• About 8% of health supplements are returned
• Approximately 12% of beauty and skin products are returned
• Only 4% of fitness equipment is returned
• The most common reason for returns (62%) is “not what I expected”

This tells us something important: clear product descriptions that set accurate expectations lead to happier customers!

Product Trial Periods

Scientists who study consumer behavior have found that different products need different trial periods:

Our 30-day return policy is designed with these timeframes in mind, giving you enough time to fairly try most products.

Return Policy Philosophy: Health First

A return policy might seem like just business rules, but at NoodleMagazine, our policy reflects our deeper values about health.

Why We’re Different From Other Websites

Many online stores make returns difficult or charge restocking fees. We don’t do that because:

1. We respect individual differences – What works wonderfully for one person might not work for another due to differences in body chemistry, skin type, or health needs.
2. We value honesty over sales – We’d rather have you return something that doesn’t work for you than keep something you’re unhappy with.
3. We believe in appropriate products – Getting the right product for your specific needs matters more than making a sale.
4. We understand health journeys – Finding the right health solutions often involves some trial and error. That’s normal and we support that process.

The Health Impact of a Good Return Policy

A fair, easy return policy actually improves health outcomes. Here’s how:

1. Reduces hesitation to try solutions – People are more willing to try potentially helpful products when they know they can return them if needed.
2. Lowers stress about purchases – Financial stress negatively impacts health. Knowing you can return something reduces purchase anxiety.
3. Encourages appropriate product selection – Rather than keeping a product that isn’t quite right, you can exchange it for something better suited to your needs.
4. Builds trust in health recommendations – When we stand behind our products with an easy return policy, our health guidance becomes more credible too.

Making Returns Easier: Practical Tips

Over the years, I’ve noticed some simple things that make the return process smoother:

Keep Packaging Until You’re Sure

Wait to recycle boxes and product packaging until you’ve tried the product and are certain you’ll keep it. Having original packaging makes returns much easier.

Take “Before” Photos

For products where you expect visible results (like skincare), take a “before” photo. This helps you objectively track changes and decide if the product is working.

Track Your Experience

Keep simple notes about:

• When you started using the product
• Any changes you notice
• How you feel before and after using it

This information helps you make a clear decision about keeping or returning a product. It also helps us if you need to discuss a return.

Test Properly

Many health products need consistent, correct use to work:

• Read instructions carefully – Using too much or too little can affect results
• Be consistent – Use as directed (daily, twice daily, etc.)
• Give enough time – Most products need at least 2-4 weeks to show results
• Don’t mix with new products – Try one new product at a time to know what’s working

Save Your Order Email

Your order confirmation email contains your order number, purchase date, and items ordered. Save this email in a folder until you’re sure you’re keeping everything.

Environmental Responsibility in Returns

At NoodleMagazine, we think about the environmental impact of returns too. Here’s how we try to make returns more eco-friendly:

What Happens to Returned Products

Many people don’t know what happens to the products they return. Here’s our process:

• Unopened, sellable products: Carefully inspected and restocked if in perfect condition
• Unopened but not resellable: Donated to local community organizations when possible
• Opened products: Cannot be resold or donated for safety reasons; disposed of properly

Reducing Return Waste

To help reduce the environmental impact of returns:

1. Read descriptions carefully before ordering to make sure the product is right for you
2. Check ingredients if you have known sensitivities or allergies
3. Measure twice when ordering size-specific items like fitness equipment
4. Contact us with questions before ordering if you’re unsure about a product
5. Consider exchanges instead of returns when appropriate

Packaging Returns Responsibly

When you do need to return something:

• Reuse the original shipping box if possible
• Use paper tape rather than plastic tape when you can
• Remove old shipping labels to prevent confusion
• Avoid using plastic fillers; crumpled paper works well

Special Considerations for Health Products

Health products have some special return considerations that other types of products don’t have:

Temperature-Sensitive Products

Some health products contain ingredients that can be damaged by extreme temperatures. For these products:

• If a heat-sensitive product arrives hot or melted, contact us immediately
• If a cold-sensitive product arrives frozen, let us know right away
• Don’t return temperature-damaged products without contacting us first

We monitor weather conditions in shipping destinations and may temporarily pause shipping to very hot or cold locations to protect product quality.

Expiration Dates

All health products with expiration dates are shipped with at least 6 months of shelf life remaining. If you receive a product with less than 6 months until expiration:

• You can return it for a replacement with a longer expiration date
• You don’t need a return authorization for expiration date issues
• Take a photo of the expiration date and contact us

Subscription Returns

For subscription products (regular deliveries):

• Your first order has an extended 45-day return period
• You can cancel future deliveries at any time
• Each shipment’s return period starts on its delivery date
• Pausing your subscription doesn’t extend the return window

Returning Gifts: Special Considerations

When someone gives you a NoodleMagazine product as a gift:

Gift Returns Without a Receipt

If you received a gift without a gift receipt:

• We can look up orders using the gift giver’s email
• We can verify orders using your shipping address
• Without any order information, we can still offer store credit at the current selling price

Gift Return Privacy

We respect your privacy with gift returns:

• We don’t notify the gift giver about returns
• Your store credit is private to your account
• The gift giver doesn’t see what you exchange their gift for

Thank You Notes

A small thing that makes a big difference: The gift giver receives an automated “thank you” when their gift is delivered, regardless of whether you keep or return it. This way, they feel appreciated even if you end up returning the gift.

Product-Specific Return Advice

Different health products have unique considerations when it comes to returns:

Supplements

When to give supplements more time:

• If you’re taking them with food as directed
• If you’re staying consistent with the timing
• If you notice subtle improvements
• If the changes you’re looking for typically take time (like joint health or hair growth)

When to consider returning supplements:

• If you experience digestive upset that doesn’t improve after a week
• If you notice any allergic reactions
• If they’re difficult to swallow or have an intolerable taste
• If they interact with medication (always check with your doctor before starting supplements)

Skin Care Products

When to give skincare more time:

• If you notice minor purging in the first 2 weeks (common with exfoliants)
• If you’re seeing gradual improvement
• If you’re using it consistently as directed
• If the season is changing (skin needs often change with weather)

When to consider returning skin care:

• If you experience burning, stinging, or increased redness
• If you develop a rash or hives
• If your skin feels significantly drier or more irritated
• If the product oxidizes or changes color/smell

Fitness Equipment

When to give fitness equipment more time:

• If you’re still learning the proper form
• If you’re building strength to use it effectively
• If you’re creating a routine that incorporates it
• If you need to adjust your space to accommodate it

When to consider returning fitness equipment:

• If it causes pain (beyond normal muscle fatigue)
• If it doesn’t adjust to your body size
• If it makes excessive noise or seems unstable
• If it doesn’t function as described

Economics of Our Return Policy

You might wonder how we can offer such a flexible return policy. Here’s the business perspective:

Value of Customer Trust

From a business standpoint, our return policy is an investment in trust. Research shows:

• Customers who have a positive return experience are 71% more likely to shop again
• Shoppers are 3x more likely to make a purchase when they know returns are easy
• The lifetime value of customers who feel secure in their purchases is 4x higher

Balancing Costs with Customer Satisfaction

Running a health website with a generous return policy requires balance:

• We accept the cost of some returns as part of providing a good shopping experience
• We work hard to provide accurate product descriptions to reduce unnecessary returns
• We use return data to improve our product selection and information

Return Abuse Prevention

While our policy is generous, we do monitor for patterns of return abuse:

• Multiple returns of opened products claiming they were unopened
• Returning items after they’ve been substantially used
• The pattern of returning seasonal items after short-term use

In these rare cases, we may need to limit return privileges. This helps us maintain our policy for everyone.

Learning From Returns: How We Improve

Every return teaches us something valuable. Here’s how we use return data:

Product Improvements

When customers return products, we analyze the reasons:

• If many people find a supplement too large to swallow, we look for better options
• If a skin care product is commonly returned for texture issues, we work with manufacturers on improvements
• If instructions cause confusion, we create clearer guides

Description Updates

Returns often highlight where our product descriptions could be better:

• We add more details about scent if fragrance is a common return reason
• We clarify size dimensions when returns indicate size misconceptions
• We add more photos showing products in use when appearance is misunderstood

Better Customer Matching

We use return data to help match customers with better product recommendations:

• Creating more detailed quiz questions for product matching
• Adding specific cautions for certain skin types or conditions
• Developing comparison guides between similar products

When You Don’t Need to Return: Getting the Most From Your Purchase

Sometimes, products that seem wrong at first can become favorites with a few adjustments. Before returning, consider:

Usage Adjustments

Simple changes can make a big difference:

• For supplements: Taking with/without food can change absorption and side effects
• For skin care: Using less product or applying it to damp skin can improve results
• For fitness items: Adjusting height, resistance, or position can improve comfort
• For wellness devices: Trying different times of day may yield better results

Product Combinations

Sometimes products work better together:

• A moisturizer might work better over a specific serum
• A supplement might be more effective when taken with certain foods
• A fitness tool might be easier to use after a specific warm-up

If you’re considering a return, contact us first for guidance on getting better results.

Our Return Process Behind the Scenes

When you return a product, here’s what happens on our end:

Initial Processing

1. We receive your package at our returns center
2. We scan your Return Authorization Number
3. We inspect the product to confirm it meets return conditions
4. We update your order in our system

Quality Assessment

For returned products, we check:

• Was the packaging damaged in transit?
• Does the product match what was described?
• Is there any sign of quality issues?
• Do multiple customers return the same item for similar reasons?

This information helps us improve our product selection.

Refund Processing

1. Our system initiates your refund
2. The payment processor receives our refund request
3. Your bank or credit card company processes the refund
4. You receive confirmation when complete

Follow-up

For quality control, we sometimes:

• Send a brief survey about your return experience
• Ask for more details about why a product didn’t work for you
• Offer suggestions for alternative products that might better meet your needs

Special Accommodations: When We Make Exceptions

While we have standard policies, we understand that life isn’t always standard. Here are some situations where we may make exceptions:

Health Emergencies

If you or a family member experienced a health emergency that prevented a timely return, let us know. With some verification, we can extend return windows.

Military Deployment

For active military personnel who face sudden deployment, we offer extended return timeframes and special return shipping arrangements.

Natural Disasters

If your area experiences a natural disaster that affects shipping or your ability to return products, we adjust our policies accordingly.

Accessibility Needs

If you have a disability that makes the standard return process difficult, contact us for accommodations. We can provide alternative methods for initiating and completing returns.

Conclusion: Our Return Promise

At NoodleMagazine, our return policy reflects our overall health philosophy: what matters most is finding what truly works for your unique body and life.

I created this policy based on what I’ve learned as both a doctor and a health website founder—that health solutions are deeply personal, and what works wonderfully for one person might not work for another.

When you buy from us, you’re not just making a purchase; you’re trying a potential solution. We stand behind that experience with a return policy that puts your satisfaction and health first.

If you ever have questions about returns or need help deciding if a product is right for you, please reach out. We’re here to help you make good health decisions—whether that means keeping a product that works for you or returning one that doesn’t.

Wishing you health and happiness,

Dr. Ami-Bree Said

Founder, NoodleMagazine